Frequently Asked Questions
Are you insured and is co-insurance an option?
Yes, we are fully insured and happy to share our Certificate of Liability Insurance, which covers Product-Comp up to $2M.
Co-insurance is available. Upon working agreement, all we need is the name and address for coverage.
What is the time line from receiving to delivering if local?
Schedule pending, we’re able to set up most current deliveries within day(s)
What are your hours?
Receiving hours are from 8:30am-2:30pm Monday-Friday. Deliveries can be accepted at other times with prior arrangements.
What is your delivery territory?
We’ve worked from Santa Cruz to Redding and East to Tahoe/Reno
Does your warehouse have a dock?
Yes, we have 2 docks 6 rollup doors. Plus a fork lift, pallet jack, etc.
What size of trucks can you receive?
Full size 53-foot tractor-trailers (18-wheelers)
Is there assistance to unload the trucks?
Yes, we will have someone on-site daily
Is there on hand repair?
We’ve have partners who can offer free estimates for all wood refinishing and upholstery needs.
Do you have a “handyman” to assist with picture hanging, light/fan installation, etc.
We work with a husband/wife duo (Joe & Chicky) that are for hire on local installations. Extended travel opportunities (Tahoe/Bay) are possible, but on a case-by-case basis.
Do you store product for a certain amount of time and is there a storage charge?
Yes. The first 30-days are free (for full-service clients), after which we’ll assess a fee ranging between $25-$50 (per 30 days) specific to the size rack required.
Do you have a place where outside techs can work on a product to bring it back to manufacture standard?
Yes, we’ve allocated several hundred square feet of space where assembly and refurbishing can take place.
How will you support us when product arrives damaged? Will you send us photos?
You will receive an automated notification via our inventory system, inclusive of photos (1 full view, 3 of each impacted area and packaging – if applicable).
Will you be in touch with my clients quickly if there is a situation that occurs so they can contact me?
We’ve established an inspection service level agreement (SLA) equal or less than 24hrs. to ensure timely communications to all of our clients & vendors.
Our residences are 3 bedroom or larger, do you have space to hold that quantity of items for up to 2 months before we are ready to install?
Yes. We have a 11,200 sq.ft. warehouse including 8,600 sq.ft of rackable storage space